Contacting and booking
9 articles
- Ways to contact a lawyer, and when each is availableCall, WhatsApp, in-platform messages, consultation requests and paid booking — and which suits you.
- How do I send a consultation request, and who receives it?The free form on a lawyer's profile, and what happens to your request depending on the profile.
- How do I follow my requests to lawyers, and what do the statuses mean?The "My requests to lawyers" section in your account and what each status means.
- How do I message an office on the platform?The "Message the office" button, your inbox, email notifications, and why the button may be missing.
- How do I book a paid consultation with a lawyer?Choose a time and session type, pay securely, and get your booking confirmed by email.
- How much does a consultation cost and how is it calculated?The price is the lawyer's hourly rate times the session length — and what you actually pay.
- How do I attend my consultation (video, phone, in person)?What to do at your appointment depending on the session type, and what to do if no link appears.
- How do I cancel my booking and get a refund?Free cancellation up to 24 hours before, a full refund, and what happens if the office cancels.
- Booking statuses and the 30-minute payment holdWhat "awaiting payment", "confirmed", "cancelled and refunded" and others mean, and what if the hold lapses.
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