Booking statuses and the 30-minute payment hold

You find your bookings in Bookings and consultations, split into "Upcoming" and "Past and cancelled". These pages are currently in Arabic; the Arabic status names are given in brackets.

Statuses

• Awaiting payment («بانتظار الدفع»): your slot is held for you temporarily until you finish paying.
• Confirmed («مؤكد»): payment was received and the appointment is confirmed.
• Completed («تمت»): the session time has passed after confirmation.
• Cancelled («ملغى») / Cancelled and refunded («ملغى ومسترد»): the booking was cancelled, and in the second case you were refunded.
• Expired («منتهي»): payment was not completed within the hold.
• No-show («لم يحضر»): non-attendance was recorded.

Bookings that stayed "awaiting payment" or "expired" are not listed.

The payment hold (30 minutes)

When you choose a slot it is held for you for 30 minutes while you pay, so nobody else can book it. If the hold lapses before you pay, the slot is released for others.

• The hold lapsed while you were paying and the slot is still free: your booking is honoured and confirmed.
• The hold lapsed and another client booked it while you were paying: you are refunded in full automatically, and the status becomes "cancelled and refunded". Choose another slot.
• You closed the payment page without paying: nothing is charged. Start a new booking.

I paid but the booking is not confirmed

The page may say payment confirmation is in progress and to refresh in a moment. Wait a minute, then refresh. If it is still not confirmed, read I paid but my booking is not confirmed.