I paid but my booking or order is not confirmed — what now?

After you pay, the payment provider confirms the transaction to the platform within moments. Meanwhile you may see:

• On a booking: payment confirmation is in progress, refresh in a moment.
• On a contract: «جارٍ تأكيد الدفع…» (payment being confirmed).

Try, in order

1. Wait a minute and refresh the page.
2. Open Bookings and consultations, My contracts or the advertiser dashboard and check the status.
3. Check your email: a booking confirmation arrives when it succeeds.
4. Check your bank statement; a pending charge may appear and drop off if the transaction did not complete.

If it is still not confirmed after about 30 minutes

Contact us and send: the booking number or campaign/contract name, the date and time of payment, and the last 4 digits of the card (never the full number). Do not pay a second time before you are sure.