How do I send a consultation request, and who receives it?

A consultation request is free and does not need an account.

Steps

1. Open the office's profile and, in the Request a consultation section (or the Request button on mobile), enter:
   • your name and mobile number;
   • your email (optional);
   • a short description of your case (at least 10 characters). Say what you need help with in a few clear lines.
2. Press Send request. You will see "Your request was sent — the office will contact you as soon as possible".

By sending the request you agree to share your details with the office under our privacy policy.

Who receives my request?

• An activated office on a paid plan: the request goes straight to its email and the office contacts you.
• An unclaimed profile or a free plan: the request first reaches our team, who route it to a suitable office, so a different suitable office may contact you.

Nobody called me?

• Allow at least one working day; offices follow up during working hours.
• Check that your mobile number in the request is correct, and follow the status from My account if you sent it while signed in.
• Try calling or WhatsApp, or ask us to recommend a lawyer.