How do I message an office on the platform?

Messaging keeps your conversation with an office saved in your account.

Start a conversation

1. Open the office's profile and press Message the office. If you are not signed in the site asks you to sign in first and then opens the conversation.
2. Write your message in the message box (up to 4,000 characters) and press send. (The Messages pages are currently in Arabic.)
3. A new conversation shows "Start the conversation with a brief description of what you need".

Following your conversations

• Open Messages (or My account then Messages): you see all your conversations, newest first, with a badge for unread messages.
• «قُرئت» (Read) appears under your message once the office has read it.
• The office is emailed when you write and you are emailed when they reply; the email goes out when a new run of messages starts, not for every message.
• Inside a conversation you can press Book a consultation or continue on WhatsApp if the office provides them.

I do not see the "Message the office" button

The button appears only for activated offices whose plan includes messaging. If it is missing, call, use WhatsApp or send a consultation request.