You reached a plan limit: what the messages mean
Each "You've reached the plan limit…" message (matters, contacts, users, storage, documents, invoices, forms, trust, reports, ZATCA) and the fix.
Last updated:
When you try to add something beyond your plan's limit, the system refuses and shows a message such as: "You've reached the Free plan limit: 5 open matters. Upgrade from the subscription page to add more." (On paid plans: "You've reached the Solo plan limit: …" with "Change your plan".) What you created earlier stays as it is.
Pages also show a card such as "You've reached the open-matters limit" with an Upgrade plan button.
Messages and fixes (numbers are for Free)
| What you see | Cause | Fix |
|---|---|---|
| 5 open matters | You have 5 matters with status Open | Close a matter or change its status, or upgrade |
| 25 contacts | 25 contacts that aren't archived | Archive contacts you don't need, or upgrade. A file import adds only what fits and skips the rest |
| 1 user | The plan has room for you only | To invite people move to the Firm plan; see Invite a member |
| 500 MB (storage) | The space is full | Delete what you don't need if your role allows, or upgrade |
| 3 generated documents a month | You used this month's documents | They reset on the 1st of the calendar month (Riyadh time), or upgrade |
| 3 invoices a month | You issued 3 invoices this month | They reset on the 1st, or upgrade. Drafts don't count; see Create an invoice |
| 1 intake form | You already have one | Edit the existing form instead of creating another, or upgrade |
| "Trust ledger is not included in your plan" | The feature isn't in Free | Needs a paid plan; see Trust ledger |
| "Reports is not included in your plan" | Same | Needs a paid plan |
| "ZATCA connection is not included in your plan" | Same | Needs a paid plan; see ZATCA status |
On Solo you may see "You've reached the Solo plan limit: 1 user" when inviting a colleague; the fix is the Firm plan.
General steps
Was this article helpful?
Related articles
Still need help?
Write to us and support will usually reply by email within one working day.