Invitation problems: error messages and fixes
What each message means when sending or accepting an invitation, and what to do.
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When sending an invitation (Owner and Partners)
| Message | Meaning and fix |
|---|---|
| "Enter a valid email address." | Check the email format. |
| "This email already belongs to a member." | The person is an active member. If they are deactivated, reactivate them in the members list. |
| "There is already a pending invitation for this email." | Resend the existing one under Pending invitations. |
| "All seats are taken. Add seats on the billing page." | You've reached the paid seats; see Seats. |
| "You've reached the Free plan limit: 1 user…" | Your plan has room for one user; see Plan limits. |
| "Only an owner can change or deactivate an owner." | Only an Owner can grant the Owner role. |
When opening an invitation link (the invitee)
| Message | Fix |
|---|---|
| "This invitation was sent to …" | Sign out and sign in with that email. |
| "This invitation has expired. Ask your firm for a new one." | The firm clicks Resend. |
| "This invitation has already been used." | It was accepted earlier; open /app/ and enter the firm. |
| "This invitation link is not valid." | Copy the whole link from the email or ask for a resend. |
| "The firm has no free seats. Ask the owner to add seats, then try again." | The Owner checks the seats. |
| "You are already a member of this firm." | Click Go to the firm. |
The invitation doesn't arrive
- Ask the invitee to check their spam folder.
- Make sure the address has no typo; otherwise Revoke and send a new one.
- Use Resend to send the email again.
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