I can't open the workspace or I'm sent back to the firms page

If the workspace won't open or the app sends you back to /app/, go through these reasons in order.

1. You are not signed in

You are sent to the sign-in page and then back. Sign in with the account that was added to the firm.

2. You are not a member of this firm (or the link is old)

If your account isn't an active member of the firm, or the firm link is wrong, the app returns you to /app/. Check you're signed in with the right email, and look under Invitations waiting for you.

3. Your access to the firm was deactivated

A deactivated member loses access immediately. Ask the Owner or a Partner to Reactivate you; see Change a role or deactivate a member. Reactivation can fail temporarily if the firm has reached its plan's user limit.

4. You haven't accepted the invitation yet

An invitation alone doesn't give access; click Join the firm; see Accept an invitation.

5. You see "page not found"

If you get a "not found" page while being an active member of the firm, try signing out and back in, then contact support from the help center.

6. The page opens but some things are missing

That's permissions, not access: see "You don't have permission" and Roles and permissions.