Free trial, cancellation and past-due payments
What the subscription statuses mean: trial, active, past due, ended, and how to cancel or fix a failed payment.
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Your subscription status shows as a badge in the Plan card of the Billing page.
The statuses
| Status | Meaning |
|---|---|
| No subscription | You're on the Free plan |
| Trial | A paid subscription in its free trial; you read "Trial ends on [date]" |
| Active | A running paid subscription; you read "Renews on [date]" |
| Past due | The last payment failed |
| Ended | The subscription ended and the firm is back on Free |
The free trial
A firm subscribing for the first time gets a 14-day free trial. The paid plan works with all its features throughout the trial. If the trial ends without payment, your firm isn't locked; it goes back to Free.
Past due
Paid-plan features keep working, but:
- You see: "The last payment failed. Update the payment method under “Manage billing” to keep the workspace running."
- Open Manage billing and update the card.
- Until it's resolved, new members can't be invited or added.
Cancelling
- Open Manage billing and choose to cancel in the Stripe portal.
- Cancellation takes effect at the end of the paid period; you read "Ends on [date] (will not renew)" and keep using the plan until then.
- After it ends the status becomes Ended and the firm goes back to Free; the Premium listing perks the plan gave to linked listings are also removed (unless the listing has its own separate subscription).
You can subscribe again at any time from Upgrade.
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