The messages inbox: replying to clients

Messages are private conversations between you and a client who pressed Message the office on your listing.

Open conversations

1. Press Messages in the lawyer dashboard or open Messages.
2. The list is sorted newest first. It shows the client's name with “Client — your office name” underneath, and a numeric badge for unread messages.
3. Press a conversation to open it. Messages are marked read when you open it.

Replying

• Type in “Type your message…” then press the send button or Ctrl/⌘ + Enter.
• The maximum is 4000 characters per message.
• New messages arrive instantly without reloading the page, and “Read” appears under your messages when the client opens them.

Notifications

You get a “New message from a client” email at the start of each burst of messages (when 15 minutes passed since their last message or the sender changed), with a link to open the conversation and reply.