How do client requests reach you?

Your public listing has a “Send your request” form that visitors fill in: name, mobile number, email (optional) and the request text (at least 10 characters).

What happens after sending?

If your listing is claimed and you have a paid plan:

1. The request is recorded under your office immediately.
2. You get an email titled “New client request” with the client's details and message; you can reply to it directly and your reply goes to the client's email if they entered one.
3. The “Requests” counter on your listing card goes up and the request appears under Client requests in your dashboard.

If your listing is unclaimed or on the Free plan:

• The request doesn't reach you directly; it goes to our admin inbox to be routed. Our team may forward it to a suitable office based on practice area, city, plan, verification and rating.
• The visitor doesn't see this; they get a normal success message.

To receive requests directly see Plans. If you're subscribed and getting none, see I'm not getting requests.