How do I message my firm from the portal?
A private chat with the firm, linking a message to a case, email notices, and the "read by the firm" mark.
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Under Messages in your portal there is a private, secure conversation between you and the firm. The firm's reply arrives there and in your email.
Send a message
- Open Messages or press Message the firm on the home page.
- Choose About: a specific case or "General enquiry".
- Type in the message box (up to 5,000 characters), then press Send (or Ctrl+Enter).
Under your message you see "Sent" and then Read by the firm once they read it. The conversation refreshes about every 30 seconds, and unread messages show as "N new" on the home page.
When should I use messages?
To request a document, ask about a hearing date, tell the firm you transferred an invoice payment, or correct a detail.
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