Invitation problems: expired, already used, email mismatch

The invitation page shows a message explaining the problem. Each case:

• Invitation expired: its validity (14 days) has passed. Ask the firm to send a new invitation.
• This invitation was already used: it was accepted with another account. If that account is yours, sign in with it; otherwise ask the firm for a new invitation.
• The email does not match the invitation: you signed in with a different email from the one the invitation was sent to. Sign in with the right email (use Sign in with another account). If your email has changed, ask the firm to update your email on your file and invite you again.
• Invitation not found: make sure you copied the whole link from the message (long links can get cut), or ask for a new invitation.
• The portal is not available right now: the firm has paused the client portal. Contact the firm directly.

I accepted but I see no cases

Your portal shows "No cases are linked to your account yet" if the firm has not linked your case yet, or you are signed in with a different email from the invitation. Check the email shown at the top of the page, and message the firm.

Invitations are sent and renewed by the firm; we cannot create one on its behalf. If the problem persists, contact us with the text of the message you see.