How do I delete my account and data?
Requesting deletion from account settings, the timeline (30 days), and what must be kept by law.
Last updated:
You have the right to ask for your account and personal data to be deleted.
Steps
- Open Account settings (currently in Arabic).
- Scroll to the Delete account section («حذف الحساب»).
- Press Request deletion of my account («أطلب حذف حسابي»). You see «تم استلام طلب الحذف. سنؤكد لك عبر البريد.» (Deletion request received; we will confirm by email).
What happens next?
- Your request reaches our team and we confirm by email.
- We delete your account and personal data within 30 days, under the Personal Data Protection Law.
- Financial transaction records (such as booking payments) are kept for the period the regulations require.
Before you request deletion
- Download what you need: paid contracts from "My generated contracts", and any documents from the client portal if you are a firm's client.
- Cancel upcoming bookings if needed. How?
- If you subscribe to the newsletter you can unsubscribe immediately without waiting for deletion.
You cannot undo the request from the same page; write to us if you change your mind before it is carried out.
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Write to us and support will usually reply by email within one working day.