Cancelling a booking and refunds

You cancel a booking

1. Open the booking from Bookings.
2. Press Cancel appointment, add a reason (optional), then Confirm cancellation.

• You can cancel at any time before the session ends.
• The client is always refunded in full, and both of you are notified by email. The refund reaches the payment method within 5–10 business days.
• No payout is due to you on a cancelled booking.

Client cancellation

A client can cancel with a full refund up to 24 hours before the appointment. After that the cancel button isn't shown and they're asked to contact you.

If you see “Couldn't refund, contact support”

The cancellation did not happen. Contact us with the booking number and we'll handle the refund.

Rescheduling

There is no reschedule feature. Cancel the booking (the amount is refunded) and the client books a new slot, or agree on it by phone or messages.