“This listing is already claimed by its owner”

This message appears on the claim page when the listing already has an owner other than your current account.

Check first

1. Did you claim it from another account? Sign in with the email you used before; if it's your listing you'll see “This is your listing” with a link to the lawyer dashboard.
2. Did a partner or employee claim it? Ask them to manage the listing, or bring your team together in the Practice workspace for shared work.

If you think it's a mistake

Press the contact us link in the message (or open Contact) and give the office name, listing link and licence number. Our team reviews the case and can restore ownership where appropriate.