My claim is pending or wasn't approved — what now?

We normally review claim and verification requests within one business day and email you the result.

Where can I see my request status?

• On the lawyer dashboard: a “claim request under review” card with the submission date.
• On the claim page itself: “Your request is under review”.

If it was approved

You get an email “Your listing has been activated and verified”, and the listing shows under your name with the “Verified” badge. Complete the details in Edit your listing.

If it couldn't be approved

You get an email “We couldn't approve the claim request” with the reviewer's reason when there is one, plus a retry link. Common reasons: an unclear photo, a number that doesn't match the licence, or a licence that doesn't belong to the office being claimed.

• Claiming a listing: the link opens the claim page, which shows «تعذّر اعتماد طلبك السابق» (your previous request couldn't be approved) with the reason, and the claim form below it. Send it again with the correct number and a clearer photo.
• Verifying a listing you already own: the link opens the licence verification section of the lawyer dashboard; the listing stays yours without the “Verified” badge until you upload a new licence image.

If more than one business day passes with no reply, check your spam folder and then contact us.