I can't sign in or the link never arrived

If you see “Incorrect email or password.” or the sign-in email doesn't arrive, try the following in order.

Forgot my password

1. Open Sign in and type your email.
2. Press Forgot your password?. A message confirms that a link to choose a new password is on its way if the email is registered.
3. Open the link in your inbox (valid for one hour); it signs you in and opens the password section of account settings so you can choose a new one.

To get in straight away without a password, press Email me a sign-in link (no password) instead and open the link in your inbox.

The link or confirmation email didn't arrive

• Wait a minute, then check your spam and promotions folders.
• Make sure the email address is typed correctly and send it again.
• After registering with a password you must open the confirmation link first; sign-in isn't complete before that.
• Emails can occasionally be delayed at busy times; retry after a few minutes instead of sending many requests.

“We couldn't send the link. Please try again later.”

This appears when sending fails temporarily. Try again shortly; if it persists, contact us and mention your email (never your password).